Shipping & Returns
Shipping
We ship from San Diego through our authorized dealer and manufacturer network. Most in-stock orders ship within 3 business days. Large freight items (bumpers, racks, wedges, campers) ship direct from the manufacturer and can take 1–4 weeks depending on build time and availability.
Shipping is calculated at checkout based on the weight, size, and destination of your order, and ships from the manufacturer or the warehouse closest to you. Once your order ships we’ll send tracking — give the carrier a little time to update it after it’s scanned in.
Address changes: need to update your shipping address? Email us before the order ships and we’ll take care of it. Once it’s on the truck we can’t change the destination.
Returns
If something doesn’t fit or isn’t what you expected, reach out within 30 days and we’ll help. To be eligible for a return, the item needs to be:
- Unused, and in its original, undamaged packaging
- Not installed — once a part has been mounted or a camper/system has been used, we can’t take it back
Return shipping is paid by the buyer. The one exception: if we shipped the wrong item, that’s on us — we’ll cover the return shipping and make it right.
Special-order and made-to-order items are covered by the manufacturer’s warranty for defects, per that manufacturer’s terms. To start a return, email info@sandiegooverlanding.com with your order number and we’ll send instructions. Refunds go to the original payment method once we receive and inspect the item.
Damaged in transit
Inspect your delivery before you sign. For freight (large items), note any damage on the delivery receipt (BOL) before signing, and refuse the shipment if it’s badly damaged. Shipping damage is resolved through a claim with the carrier — keep all packaging, take photos, and we’ll help you file the claim with the shipping company. Transit damage is handled by the carrier’s claim process, not as a store refund.