Refund policy
Our return policy is special order parts or manufactured to order parts non refundable. If you have an issue with the part you have received the manufacturer can warranty it per their warranty period or their refund period.
- Order Processing Time
All our orders are processed and shipped out within [48 or 72 hours or if on back order no eta until distributor notifies me] business days.
After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.
Please allow [24] to [72] hours for the tracking information to update or how long the distributor takes to send the tracking number.
- Shipping Address Changes
If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.
- Shipping Methods, Costs, and Delivery Times
Shipping costs are calculated during checkout based on weight, dimensions and
Destination of the items in the order.
We provide [2] shipping options:
[STANDARD SHIPPING] for per weight and carrier
[EXPRESS SHIPPING] for per weight and carrier
The shipping methods and delivery times per region are represented by the following table:
Country or Region Standard Express (Business days)
USA 7-9 Business days 3-5 Business days
Canada 8-10 Business days 5-7 Business days
Europe 12-14 Business days 7-9 Business days
Australia 12-14 Business days 6-8 Business days
Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.
- Shipping Restrictions
Sadly, we are unable to ship your order to a [PO BOX] or to a [MILITARY ADDRESS]
- Packages Damaged, Lost, or Missing While in Transit
If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.
If your package has indeed gone missing, you will need to purchase a new one unless you opt’d in to the shipping insurance
If your package has arrived damaged, contact the manufacturer and they will provide a replacement or refund as soon as possible.
- Returns and Refunds
There are no returns or refunds, this is drop shipped directly from the manufacturer or turn 14 distribution.
6.1 Return Due To Change of Mind
[San Diego Overlanding] will not accept returns due to change of mind
6.2 Warranty Returns
[manufacturer] provides a [different per item] day warranty period.
If you would like to issue a warranty claim, the claim should be submitted within 90 days of you receiving the package to the manufacturer.
The return shipping will be pre-paid for by the customer, however, we will reimburse you once the warranty claim is successful if manufacturer permits this they have their own policy.
Upon the acquirement of the package containing the products for the warranty claim, the manufacturer will contact you
- Customer Service
For questions, support, problems, or warranty claims, please contact us by email at [SanDiegoOverLandin@yahoo.com].
SanDiegoOverLanding.com holds no liability if fraud, missing items, or missing or stolen packages or lost in mail. there will be no refund. all shipping is from the manufacturer or turn 14 distributions. they have their own policies.
Chargeback Policy (California)
This Chargeback Policy applies to purchases made through [WEBSITE] and is incorporated into the [TERMS OF SERVICE] between you (“Customer,” “you”) and [COMPANY LEGAL NAME] (“Company,” “we,” “us”).
1. Definitions
“Chargeback” means a reversal of a card transaction initiated by your card issuer (for example, Visa, Mastercard, American Express, or Discover) under the card network rules.
“Dispute” means any complaint, inquiry, refund request, cancellation request, or claim by you relating to a charge, the Products/Services, or your account.
2. Contact Us First (Dispute Resolution Before Chargeback)
If you believe a charge is incorrect, unauthorized, or you are dissatisfied with a purchase, you agree to contact us before initiating a chargeback so we can attempt to resolve the Dispute promptly.
You can contact us at:
- Email: [SUPPORT EMAIL]
- Support portal: [SUPPORT URL]
- Mailing address: [COMPANY ADDRESS]
We will use commercially reasonable efforts to respond within [E.G., 2 BUSINESS DAYS].
This section does not limit any rights you may have under applicable law or card network rules, and it does not prevent you from filing a chargeback if you choose to do so.
3. When a Chargeback May Be Appropriate
A chargeback may be appropriate in situations such as: (a) an unauthorized transaction; (b) a duplicate charge; (c) a charge for an order you did not receive (when applicable); or (d) other circumstances recognized by your card issuer’s dispute process and applicable card network rules.
4. Information We May Request and Provide
To help resolve a Dispute or respond to a chargeback, we may request reasonable information from you (for example, order number, screenshots, billing descriptors, and correspondence). If a chargeback is filed, you authorize us to provide your card issuer, payment processor, and the relevant card network with information reasonably necessary to respond, which may include: (a) order details and transaction metadata (including date, amount, and billing descriptor); (b) proof of delivery or access logs (as applicable); (c) account and authentication records (as applicable); (d) communications with you; and (e) our applicable policies (including refund/cancellation terms).
5. Refunds, Credits, and Timing
If we determine (in our reasonable discretion) that you are entitled to a refund under our posted refund policy or applicable law, we will issue the refund to the original payment method unless we are legally permitted to do otherwise.
Processing times vary by payment method and financial institution; refunds typically post within [E.G., 5–10 BUSINESS DAYS] after approval.
6. Chargebacks and Account Restrictions (Permitted Actions)
If a chargeback is initiated for a transaction, we may take reasonable steps to reduce fraud and misuse risk, including: (a) temporarily restricting access to the account associated with the disputed transaction while we investigate; (b) suspending fulfillment of any related orders or services; and/or (c) requiring additional verification for future purchases.
We will not restrict your account in retaliation for good-faith disputes; any restrictions will be based on risk, security, or nonpayment concerns.
7. Unpaid Balances and Collections (If Allowed by Law)
If a chargeback results in a reversal of funds for Products/Services that were delivered or used, your account may show an outstanding balance. You agree to pay any valid, undisputed amounts owed to us.
If the balance remains unpaid after we provide notice and a reasonable opportunity to resolve the matter, we may pursue lawful collection options. Any collection activity will comply with applicable law, including the Fair Debt Collection Practices Act (FDCPA) (if applicable) and California’s Rosenthal Fair Debt Collection Practices Act, and we will not make misleading threats regarding credit reporting or law enforcement.
8. Fraud, Misuse, and Prohibited Chargebacks
You agree not to: (a) initiate a chargeback for a transaction you knowingly authorized and received the benefit of, while simultaneously refusing to participate in our reasonable dispute-resolution process; or (b) initiate a chargeback after receiving a refund for the same transaction.
We may treat chargebacks as potential misuse when there is credible evidence of fraud or policy abuse (for example, repeated chargebacks inconsistent with purchase and usage history). In those cases, we may deny future purchases, close accounts, or take other lawful steps to protect our platform.
9. Digital Goods / Subscriptions (If Applicable)
If you purchase digital content, online services, or a subscription through the Site: (a) access and usage logs may be used to verify delivery and use; and (b) cancellation and refund eligibility are governed by our posted subscription and refund terms at [REFUND POLICY URL], in addition to any nonwaivable rights under California law.
10. Changes to This Policy
We may update this Chargeback Policy from time to time. The “Last updated” date at the top of the policy will reflect the effective date of changes. Changes will apply prospectively to the extent required by law.
11. California Notices
California consumers may have rights under applicable law that cannot be waived by contract. Nothing in this Chargeback Policy limits any nonwaivable rights you may have under California law or applicable card network rules.