Refund policy

We want you happy with your gear. If something doesn't fit or isn't what you expected, reach out within 30 days of delivery and we'll help.

To be eligible for a return, the item must be unused and in its original, undamaged packaging, and must not have been installed — once a part has been mounted, or a camper or vehicle system has been used, it can no longer be returned.

Return shipping is paid by the buyer. The only exception: if we shipped the wrong item, we'll cover the return shipping and make it right.

Special-order and made-to-order items are covered by the manufacturer's warranty for defects, per that manufacturer's terms.

Damaged in transit: Inspect your delivery before signing. For freight, note any damage on the delivery receipt (BOL) before signing and refuse badly damaged shipments. Shipping damage is resolved through a claim with the carrier — keep all packaging and photos, and we'll help you file with the shipping company — not as a store refund.

To start a return, email info@sandiegooverlanding.com with your order number. Refunds go to the original payment method once we receive and inspect the item.